Customer Help

Need some help finding an answer?
Search below for our most frequently asked questions, as we continue to try and perfect reading your minds. Because we can't yet..... or can we???

How can we help?



Has my order shipped?

An email will be sent with tracking number when your order has been shipped

How do I change quantities or cancel an item in my order?

If you forgot to add something, change or want to cancel your order then simply give us a call us at +44 (0) 20 3637 5733 or click on Order Update to email us with your modifications. Please remember to provide us with your company's name, the best phone number in which to reach you, the order confirmation number and what changes you need.  

Please note that once an order has been shipped, we can no longer make any alterations.


When does my order get shipped?

Once your order has been accepted and payment received, we will ship it within 2 business days. UK orders are shipped with Parcelforce and European orders with UPS. A tracking number will be email once package is in its way?

Deliveries to UK Mainland

Shipping on orders up to £250 (excl. VAT / before any discounts) are charged at 10% of the order value with a minimum shipping fee of £12.

Shipping on orders from £250 to £500 (excl. VAT / before any discounts) are charged at 8% of the order value.

Shipping on orders over £500 (excl. VAT / before any discounts) are charged at 5% of the order value.

*Where possible, we will try to off-set shipping costs with some freebies!

Deliveries to Europe

Shipping is based off a zonal chart & product weight and will automatically calculate at checkout. If you are unsure of how this is calculated or wish us to try to find a better rate, please contact us and we’ll happily investigate!

Non European Customers

Please contact us for a shipping quote.

Returns and Damages

How do I return or enter a replacement claim?

Click on the following link to read up on our return policies and damage claims:

Chive’s return policy


What forms of payment do you accept?

We accept Bank Transfer, Visa, Visa Debit, Mastercard, Mastercard Debit, American Express, Maestro & PayPal.


All UK orders are charged UK VAT, set at 20%.

Get in touch

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